FAQ & HELP


REGISTRATION:
 
 
I AM A NEW CUSTOMER. DO I NEED AN ACCOUNT TO SHOP?
The answer is NO, an account is not necessary to purchase our item online. However, please keep in mind that you will miss out on a great deal of online promotions and other advantages. By registering with us, you will be the first one to know our promotions, rewards points, and definitely less demanding checkout process.
 
THE SECURITY OF MY PERSONAL INFORMATION
Jolie is committed to protecting and respecting the privacy of all of our visitors and website users. Maintaining the security of your personal information is our priority.
 
HELP! I WANT TO CHANGE MY PASSWORD.
Follow our easy steps on changing your password by clicking on the “Forgot your password?” link. 

ORDERS:
 
HOW TO PURCHASE ONLINE?
Hi, first time shopping at our website? Welcome, you can start by visiting “How to Shop” at the bottom of the page.  

IS IT POSSIBLE TO GET NOTIFIED WHEN AN ITEM IS BACK IN STOCK? I REALLY WANT TO BUY IT.
Yes..Yes, we are here to help you! Don’t forget to click on the ‘Notify Me’ button on the out of stock item and a notification will be sent directly to you when it is back in stock. Another option that you can do is contacting our sales team. Our sales team will try to check our stores if we do have the item that you are looking for. Lastly, keep your eyes on our social media feeds, we will post and inform our beloved followers on any item that is back in stock.
 
HOW DO I KNOW WHICH SIZE IS RIGHT FOR ME?
Jolie offers size XS (Petite), S (Small), M (Medium), L (Large), and XL (Curves). For some item designs, we also have Loose Cut silhouette. Moreover, keep in mind that the patterns in one clothing item may not be the same to another item. Therefore, please read carefully and make sure that you understand our Size Guide. However, don’t worry if it’s still not your right size when you have received the item, we do accept item exchange or size exchange for one occasion only.
 
WHAT ARE MY PAYMENT OPTIONS?
 
We accept the following options: Bank Transfers, Credit Card via DOKU WALLET, and PayPal. Read more on Terms & Conditions page for more information.
 
DELIVERY:

HOW LONG WILL IT TAKE FOR ME TO GET MY PACKAGE? I AM TOO EXCITED WITH MY PURCHASE
This will vary on your delivery method preference. However, when you have finalized your order, make the payment, and completed the transaction by confirming your payment. Your order will be processed as soon as possible on the same day of your purchase or on the next business day.
 
WHAT IF MY PACKAGE HAS NOT YET ARRIVED?
Please stay calm and don’t worry if you haven’t received your package from us yet. Please do send us an email to info@jolie-clothing.com with the details of your order. Our team will happily assist and ensure that you will get our immediate response to make sure that the package reaches you soon.
 
RETURNS & EXCHANGE :

OOOPS! I THINK I BOUGHT THE WRONG SIZE. CAN I EXCHANGE IT?
Don’t worry dear, we got your back! Jolie does allow you to exchange the item with another item with the right sizing or even into a different Jolie item. Please do contact our helpful sales assistant. In addition, please note that we do not have any returns or exchange policy for all sale items.
     
STORES:

I AM STILL NOT FEELING SECURE ORDERING ONLINE. IS THERE ANY WAY I CAN SEE AND TRY THE ITEM? DO YOU HAVE ANY OFFLINE STORE?  
When you are ordering online through our website, we can guarantee that your transaction is safe and trouble-free. However, if you wish to see the item up close and try it, you are warmly invited to visit our store, where our helpful team will gladly assist you.
At the time being, we have two offline stores, the first one is at Plaza Indonesia Level 4 in Jakarta. Our second store is at Sun Plaza, Medan. Due to the vast requests that we have been receiving, we are also considering to come to your city in form of pop up stores or participating in a Bazaars. Hence, stay connected and keep an eye on our movement through @jolie_clothing Instagram.  
 
IT’S UNFORTUNATE THAT I’M LIVING NOWHERE YOUR STORES. ANY CHANCE THAT JOLIE WILL VISIT OUR CITY?
We are beyond grateful and constantly humbled by Jolie ladies’ generous love and support that came from various city in Indonesia and internationally. We do aware of your immense requests on opening a store on your particular city. Furthermore, opening another store in different city has been in our agenda. So, please stay tune and subscribe to our newsletter. Follow our social media for any good news because you will never know that it may happen soon.

HOW TO ORDER

1.BROWSE & CHOOSE
Browse our items according to its types that are displayed on the top page. Don’t forget to click on ‘WHAT’S NEW’ for our latest arrivals, so that you don’t miss out any of our exclusive item.
 
2.CHECKOUT
Every time you see an item that you want to purchase, click on ‘ADD TO CART’ item. If you wish to view all item that you have added, click on ‘CART’ icon at the top right of the page. Finished browsing and ready to pay? Proceed on by clicking ‘CHECKOUT’!  
 
3.REGISTER (sign as guest or as member)
Here is where you can decide if you wish to complete the transaction as a guest or a member. If you wish to not fill in any of your personal and shipping details every time you’re shopping with us, we recommend that you create an account. Once you are done, continue by clicking ‘PROCEED TO ORDER’.  
 
 
4.PROCESS YOUR SHIPPING & PAYMENT
Decide on your preferred payment method: Bank Transfers, Visa/ Mastercard (via DOKU WALET), or PayPal. Moreover, you will also need to choose the delivery method. Jolie offers regular or fast shipping. We also provide international shipping.
 
5.CONFIRM ORDER & PAYMENT
If you are paying with Credit Card, please skip this step. However, for those of you who make a payment through Bank Transfer. Please confirm your payment at the bottom page (under MY ACCOUNT) within 1x36 hours.
 
6.AND YOU’RE DONE!
Now, you only need to wait patiently until your package arrives! Oh, don't forget to share with us on how you style your favorite products using #IAmJolie. Be inspiring, be you!